If a question you want answered isn't here, then please feel free to contact us directly.

1. What is the difference between your five main services? [Less]
   JDs offers four levels of car care, but no matter which one you choose, we promise to always use the best products and take the greatest of care - you'll never hear the phrases "rush job" or "last minute" from us!

   The Premium Valet is a thorough clean, wax and buff of your vehicle and represents a great cost effective service that, when used regularly, will keep your car in great condition (Click Here for more information).

   The Studio Detail has been designed to provide an amazing finish to your car combined with superb value for money and convenience. Created in conjunction with the Flow Images professional photographic studio, this service has had to meet their strict criteria for giving "fit for studio photography" results while working around busy schedules. (Click Here for more information).

   The New Car Preparation Service is an extension of the Studio Detail aimed at the specific requirements of brand new cars (Click Here for more information).

   The Showroom Detail is a much more involved service that includes everything you'd expect from a high quality valet but takes it to a much finer level of "detail". We'll discuss every aspect of what we think needs doing to get your vehicle back into top condition and this may include things such as paintwork correction (removal of a lot of those annoying swirls, scratches and general paint imperfections), application of long life sealants, leather conditioning and the use of very high quality waxes for that extra special shine and protection (Click Here for more information).

   The Concours Detail is the ultimate in exterior and interior care with nothing overlooked. Put simply, this is about getting your vehicle to show condition and is great if you are entering a concours event, are thinking of selling and want to get the best possible price or simply want your cherished vehicle to have that "WOW" factor (Click Here for more information).
   
   Don't worry if you are not sure which service you want from us though, not only can we discuss all of this free of charge with you but you can mix and match our services to get exactly what you want.
2. Why should I choose JDs for my car care? [Less]
   Quite simply, we have the knowledge, experience, products and passion for the job. We take great care with everything we do and give you the promise of a great service.
3. Are you insured? [Less]
   Yes - we carry full public and products liability insurance.
4. Can I specify a particular product that I would like you to use on my vehicle? [Less]
   Yes - if we are given enough notice we can get hold of most products although this may incur an additional cost.
5. How long will my car keep its finish after you have worked on it? [Less]
   We always take the greatest of care when working with any car and use the best possible products applicable for each type of service. If the vehicle is subsequently looked after correctly, then our Carnauba wax finishes can last several months while the acrylic sealants can provide protection for anything up to a year.
   
   However, the exact times vary and depend on a large number of factors including what type of service you have asked us to undertake, the condition of the paintwork, the mileage you cover, driving and weather conditions, the quality of any subsequent valeting/cleaning and where the vehicle is generally kept.
6. What parts of the UK do you cover? [Less]
   We are based in Bristol and cover the majority of the South West of England and the South of Wales. If you live further away, then we may well still be able to visit you so please drop us a line and we'll see what we can do.
7. Which manufacturer's products do you use? [Less]
   We don't stick to a particular set of manufacturers but instead continually research and use products from just about everywhere so that we can bring you the best.
   
   Typical brands that we currently use and you may have heard of include Menzerna, Sonus, Sonax, Swissvax, Meguiars and Chemical Guys.
8. Can I bring my car to you? [Less]
   Not currently. We operate a full mobile service and are able to do the work at almost any location you choose.
9. What days/hours do you work? [Less]
   Pretty much from dawn 'til dusk seven days a week including bank holidays (at no extra charge)
10. Do you need any water or electricity to carry out the work? [Less]
    Not usually - we are able to bring the power and water with us.
11. Can you work on any type of vehicle? [Less]
    We specialise in cars (big or small, expensive or not so expensive). Commercial vehicles are not normally catered for, but if you have a special requirement, then please feel free to get in touch.
12. I am collecting a new car and have been offered a special clean and long life exterior/interior protection service. Why should I use JDs? [Less]
    Surprisingly, new vehicles are often not that clean or well presented.
    
    Your new car may have been sat in a compound for many months before being shipped to your dealer and then just given a basic clean before being presented. Often this clean is done by valeters who don't have extensive training, access to the best products or a lot of time to spend on each individual vehicle. Despite their best efforts, these valeters may actually end up putting marks onto your new car.
    
    The long life protection products offered by many dealers are not necessarily the best available and are usually applied by the same valeters who didn't have enough time to clean and prep your car in the first place. If the sealant is applied without giving your car the correct preparation then at best this reduces the effectiveness of the sealant and at worse actually seals in contaminants which can, over time, degrade your paintwork.
    
    Spend the same or often even less money on a JDs New Car Preparation and you'll know that the highest quality products are being applied by professionals who specialise in this type of work and who will make your new vehicle look truly outstanding.
13. Can I cancel a booking I have with you? [Less]
    Yes, but please give us at least 1 full days notice. Anything less than this may incur a small charge.
14. How do you accept payment? [Less]
    Currently, cash or cheque with a guarantee card. For work costing £100 or more a small cash deposit may be required.
15. Do you offer discounts for regular customers? [Less]
    Yes. On your 3rd and all subsequent services with us we'll give you 10% off our normal rates (this discount cannot be used in conjunction with any other offer)
16. How long will the work take? [Less]
    This depends on the current condition of your vehicle and what you would like doing to it. A Premium Valet typically takes 1-2 hours, a Studio Detail from 2 to 5 hours, a Showroom Detail from 2.5 to 8 hours and a full Concours Detail anywhere from 5 hours to as long as necessary to achieve the results you want.
    
    To help keep times down and to ensure the best possible work we will usually use two fully trained detailers at all of our appointments.